{"id":44037,"date":"2025-07-30T15:40:41","date_gmt":"2025-07-30T15:40:41","guid":{"rendered":"https:\/\/www.trintech.com\/?post_type=case-study&p=44037"},"modified":"2026-01-29T21:00:26","modified_gmt":"2026-01-29T21:00:26","slug":"bangor-savings-bank","status":"publish","type":"case-study","link":"https:\/\/www.trintech.com\/case-study\/bangor-savings-bank\/","title":{"rendered":"Bangor Savings Bank Automates Reconciliations, Cuts Manual Work by 80%, and Future-Proofs Finance Operations with Trintech"},"content":{"rendered":"
\n\t
\n
\n
\n

Bangor Savings Bank Automates Reconciliations, Cuts Manual Work by 80%, and Future-Proofs Finance Operations with Trintech<\/h1>\n

Case Study<\/p>\n <\/div>\n

\n

Share<\/h2>\n
\n \n Email<\/span><\/span>\n <\/a>\n Twitter<\/span><\/span><\/a>\n Facebook<\/span><\/span><\/a>\n Linkedin<\/span><\/span><\/a>\n<\/div> <\/div>\n <\/div>\n\n \n\t<\/div>\n<\/div>\n\n\n\n

Overview<\/h2>\n\n\n\n

Bangor Savings Bank, a growing financial institution, faced mounting operational risk and inefficiency as their reconciliation processes buckled under manual, spreadsheet-heavy workflows. With increasing transaction volumes\u2014especially from fintech partners\u2014they needed a scalable, reliable, and automated solution.<\/p>\n\n\n\n

Enter Trintech.<\/strong><\/p>\n\n\n\n

Implemented in 2019, Trintech empowered Bangor Savings Bank to modernize their reconciliation process, streamline workflows, and support rapid business growth\u2014without growing headcount.<\/p>\n\n\n\n

\n
\n \"\"\n\n <\/div>\n\n
\n
\n\n

Challenges<\/h2>\n\n\n\n

Before Trintech, Bangor Savings Bank\u2019s reconciliations were all handled in Excel, backed by paper documentation.<\/p>\n\n\n\n

\u201cWe\u2019d print everything off, scan it in, and archive it. It was incredibly labor-intensive,\u201d said Christine Varisco, Accountant Analyst at Bangor Savings Bank. \u201cAnd if someone keyed in the wrong number or missed a line? That recon didn\u2019t balance. It was that easy to get it wrong.\u201d<\/p>\n\n\n\n

Beyond the manual errors and inefficiencies, the complexity of reworking reconciliations when clearing logic changed created delays and elevated risk.<\/p>\n\n\n\n

\u201cYou\u2019d clear items and then two weeks later realize they matched something else. We\u2019d have to go back and rereconcile forward\u2014it was a nightmare.\u201d<\/p>\n\n<\/div>\n <\/div>\n<\/div>\n\n\n

Why Trintech<\/h2>\n\n\n\n

Trintech\u2019s domain expertise in banking was a major differentiator. \u201cWhen we talked about the Fed, they immediately got it. Other vendors didn\u2019t even
know what we were talking about.\u201d Bangor Savings also appreciated Trintech\u2019s self-service model, which empowered their team to build out their own reconciliations without nickel-and-diming. \u201cTrintech\u2019s philosophy is a breath of fresh air. The training videos and support documentation made us self-sufficient,\u201d said Varisco.<\/p>\n\n\n\n

Implementation<\/h2>\n\n\n\n

The bank implemented Trintech just in time\u2014shortly before COVID-19 hit. \u201cWe were fully remote thanks to Trintech. It made that shift seamless,\u201d said Varisco. The team took a pragmatic approach: start with simple wins and progressively roll out more complex reconciliations. They prioritized high-risk accounts, engaged Trintech for complex setups like the Fed, and leveraged in-house analysts to steadily expand adoption.<\/p>\n\n\n\n

Results<\/h2>\n\n\n\n
\n
\n

Strategic Efficiency<\/h3>\n\n\n\n

Auto-reconciliation logic and smart reporting helped reduce time spent on clean recons. A report now flags only the outliers, saving hours of
unnecessary review.<\/p>\n\n\n\n

\u201cWe went from looking at 100+ recons to just 20. That\u2019s a huge lift.\u201d<\/strong><\/p>\n\n\n\n

Trintech\u2019s flexibility also enabled the team to handle new banking-as-a-service models with ease\u2014bringing in APIs, middleware data, and third-party sources into Cognos for complete visibility.<\/p>\n<\/div>\n\n\n\n

\n

Automation & Scale<\/h3>\n\n\n\n