{"id":46825,"date":"2025-10-22T22:46:35","date_gmt":"2025-10-22T22:46:35","guid":{"rendered":"https:\/\/www.trintech.com\/?post_type=case-study&#038;p=46825"},"modified":"2026-01-29T21:09:59","modified_gmt":"2026-01-29T21:09:59","slug":"costa-coffee-brews-up-a-99-6-match-rate-with-trintech","status":"publish","type":"case-study","link":"https:\/\/www.trintech.com\/case-study\/costa-coffee-brews-up-a-99-6-match-rate-with-trintech\/","title":{"rendered":"Costa Coffee Brews Up a 99.6% Match Rate with Trintech"},"content":{"rendered":"<div  class=\"resource-hero-block alignfull\" >\n\t<div class=\"maybe-wrapper\">\n        <div class=\"hero-top\">\n            <div class=\"hero-title\">\n                <h1>Costa Coffee Brews Up a 99.6% Match Rate with Trintech<\/h1>\n                <p class=\"type\">Case Study<\/p>\n                            <\/div>\n            <div class=\"hero-share\">\n                <h2>Share<\/h2>\n                <div class=\"socials\">\n  <a class=\"email\" href=\"mailto:?subject=Costa+Coffee+Brews+Up+a+99.6%25+Match+Rate+with+Trintech&#038;body=https%3A%2F%2Fwww.trintech.com%2Fcase-study%2Fcosta-coffee-brews-up-a-99-6-match-rate-with-trintech%2F\">\n    <span class=\"screen-reader-text\">Email<\/span><span class=\"icon icon-mail\"><\/span>\n  <\/a>\n  <a href=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.trintech.com%2Fcase-study%2Fcosta-coffee-brews-up-a-99-6-match-rate-with-trintech%2F\" target=\"_blank\"><span class=\"screen-reader-text\">Twitter<\/span><span class=\"icon icon-x\"><\/span><\/a>\n  <a href=\"https:\/\/www.facebook.com\/sharer.php?u=https%3A%2F%2Fwww.trintech.com%2Fcase-study%2Fcosta-coffee-brews-up-a-99-6-match-rate-with-trintech%2F\" target=\"_blank\"><span class=\"screen-reader-text\">Facebook<\/span><span class=\"icon icon-facebook\"><\/span><\/a>\n  <a href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fwww.trintech.com%2Fcase-study%2Fcosta-coffee-brews-up-a-99-6-match-rate-with-trintech%2F\" target=\"_blank\"><span class=\"screen-reader-text\">Linkedin<\/span><span class=\"icon icon-linkedin\"><\/span><\/a>\n<\/div>            <\/div>\n        <\/div>\n\n        \n\t<\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-left\">Overview<\/h2>\n\n\n\n<p>For more than 50 years, Costa Coffee has been serving millions of customers across the UK and beyond. Behind the scenes, their Treasury team plays a vital role in keeping cash reconciliation processes running seamlessly across 1,500+ stores nationwide.<br><\/p>\n\n\n\n<p>As a trusted Trintech customer for over 25 years, Costa Coffee has continuously evolved its financial operations in step with the company\u2019s growth and increasing complexity. Staying true to their company-wide vision of \u201cBetter before Bigger,\u201d they rely on Trintech to deliver the flexibility, scalability, and automation needed to support agility and long-term success.<\/p>\n\n\n\n<div      class=\"billboard-block alignfull is-style-image-first billboard-block-- \">\n     <div class=\"billboard-block__image\">\n          <img decoding=\"async\" src=\"https:\/\/www.trintech.com\/wp-content\/uploads\/2025\/01\/AdobeStock_553142088.jpg\" alt=\"Finance professional working remotely on a laptop, using AI tools to manage financial close tasks and streamline end-of-period accounting in a digital workspace.\">\n\n               <\/div>\n\n     <div class=\"billboard-block__content\">\n          <div class=\"acf-innerblocks-container\">\n\n<h2 class=\"wp-block-heading has-text-align-left\">Challenges &amp; Objectives<\/h2>\n\n\n\n<p>Costa Coffee engaged with Trintech to expand its use of the Cadency platform. Their struggles at the time: <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Lack of flexibility to configure rules or adapt processes in-house<\/li>\n\n\n\n<li>Inefficient workflows that required long hours and additional staff resources<\/li>\n<\/ul>\n\n\n\n<p>They needed a solution that would:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Empower Treasury to configure and optimize processes internally<\/li>\n\n\n\n<li>Build a scalable platform that could extend beyond reconciliations into other finance functions<\/li>\n<\/ul>\n\n<\/div>\n     <\/div>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\">Why Cadency Match by Trintech<\/h2>\n\n\n\n<p>Costa Coffee already had a long-standing relationship with Trintech, so when it came time to modernize, Cadency Match was a natural choice. The solution stood out because it empowers the Treasury team to take ownership of their processes. With Cadency Match, they can configure rules, create file formats, and optimize workflows without having to rely on external support. This autonomy not only accelerates process improvements but also enables continuous optimization as business needs evolve. Just as importantly, the scalability of the solution means Costa Coffee can expand beyond reconciliations into other areas of finance in the future.<\/p>\n\n\n\n<p>\u201cWhat drove the decision was very much the fact that we could have the autonomy in-house to make changes. We could customize it, continue to review and improve processes, and be more proactive,\u201d said Catarina Abreu, Treasury Consultant at Costa Coffee.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Implementation &amp; Transition<\/h2>\n\n\n\n<p>Like most technology transformations, implementation required patience and perseverance. Initially, some stakeholders were skeptical about moving away from long-established processes. However, once they experienced the benefits of automation and ease-of-use, adoption grew quickly.<\/p>\n\n\n\n<p> \u201cLike every change, coming out of your comfort zone can be challenging, but after the first experience with Cadency Match, it became easier and clearer that we can achieve a lot more with this solution,\u201d continued Abreu.<\/p>\n\n\n\n<p>Trintech\u2019s implementation team partnered closely with Costa Coffee, ensuring business as usual processes were maintained while supporting configuration changes.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Solution in Action &amp; Measurable Results<\/h2>\n\n\n\n<p>Costa Coffee\u2019s Treasury team now leverages Cadency Match daily to reconcile cash across approximately 1,500 stores in the UK. Since implementing the solution, the team has dramatically improved its reconciliation efficiency. \u201cIn one month, we managed up to 200,000 transactions with around 90% automated matching,\u201d explained Abreu.<\/p>\n\n\n\n<p><strong>Their results:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Increased Match Rates<\/strong>: from ~40% to 70-90%, reaching 99.6% across 3.5M transactions<\/li>\n\n\n\n<li><strong>Cost Savings<\/strong>: Lowered costs by eliminating bank fees and manual slip book expenses<\/li>\n<\/ul>\n\n\n\n<p>The improvements have also led to notable productivity gains. By automating a significant portion of the reconciliation work, the team reduced staffing needs to 1 FTE, freeing up valuable time to dedicate to higher-value projects and process improvements. In addition to efficiency gains, Cadency Match has delivered measurable cost savings by eliminating certain monthly bank fees and the costs associated with manual slip books, while also optimizing headcount through automation.<\/p>\n\n\n\n<p>Perhaps most importantly, Cadency Match has given the Treasury team greater agility and control. They can now configure file formats and rules in-house, which allows them to respond to business changes more quickly without relying on external support. \u201cThe biggest benefit is that Cadency allows us to be more agile and proactive with our processes. It has completely changed how we work,\u201d said Abreu.<\/p>\n\n\n\n<div      class=\"billboard-block alignfull is-style-image-second billboard-block-- \">\n     <div class=\"billboard-block__image\">\n          <img decoding=\"async\" src=\"https:\/\/www.trintech.com\/wp-content\/uploads\/2022\/08\/hands-making-latte-art-in-coffeeshop-close-up-bar-2024-11-05-03-09-01-utc-scaled.jpg\" alt=\"Hands making latte art in coffeeshop close up. Barista pouring milk into coffee.\">\n\n               <\/div>\n\n     <div class=\"billboard-block__content\">\n          <div class=\"acf-innerblocks-container\">\n\n<h2 class=\"wp-block-heading has-text-align-left\">Looking Ahead<\/h2>\n\n\n\n<p class=\"has-text-align-left\">Costa Coffee continues to expand the use of Cadency Match within its Treasury team while exploring broader applications across Finance. Near-term priorities include implementing a KPI dashboard to deepen visibility and optimizing the Certification module.<\/p>\n\n\n\n<p class=\"has-text-align-left\">\u201cWe are focusing on leveraging the system to create a KPI dashboard to measure performance and identify opportunities for improvement. We are also scoping expansion of Cadency into other areas of finance, including leasing,\u201d continued Abreu.<\/p>\n\n\n\n<p class=\"has-text-align-left\"><\/p>\n\n\n\n<p class=\"has-text-align-left\"><\/p>\n\n<\/div>\n     <\/div>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\">Advice for Other Organizations Looking to Transform and Automate<\/h2>\n\n\n\n<p>Costa Coffee encourages companies to see automation not just as a technology upgrade, but as a chance to rethink how work gets done. Building the right project team with clear roles and realistic expectations is essential to success. Equally important is resisting the temptation to simply replicate old processes\u2014automation creates an opportunity to simplify, redesign, and make workflows more efficient. Above all, adopting a mindset of continuous improvement allows teams to keep evolving and maximizing the value of their investment.<\/p>\n\n\n\n<p>Abreu reflected, \u201cEvery system change is an opportunity to add value. With Cadency, we gained visibility, efficiency, and agility\u2014making the investment worthwhile.\u201d<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Conclusion<\/h2>\n\n\n\n<p>Costa Coffee\u2019s transformation to a highly automated and agile process demonstrates the power of Cadency Match to deliver efficiency, accuracy, and control. With measurable cost and time savings, improved accuracy, and a strong foundation for future growth, Costa Coffee has set itself up for continued financial process excellence.<\/p>\n\n\n<div  class=\"background-container-block alignfull has-blue-background-color\" >\n     <div class=\"maybe-wrapper\">\n          <div class=\"inner-container no-background\">\n               <div class=\"acf-innerblocks-container\">\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:47.5%\">\n<h2 class=\"wp-block-heading\">Read the Full Case Study<\/h2>\n\n\n\n<p>Discover key insights and actionable strategies by downloading our full case study.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/go.trintech.com\/rs\/187-JVG-370\/images\/WC-UKI-LE-CS-CostaCoffee.pdf?version=0\" target=\"_blank\" rel=\"noreferrer noopener\">Download Case Study<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:8%\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:47.5%\">\n<h2 class=\"wp-block-heading\">See Trintech in Action<\/h2>\n\n\n\n<p>Seeing is believing. Discover why Trintech is the real leader in financial close automation.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.trintech.com\/book-a-demo\/\">Book a Demo <\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<\/div>\n          <\/div>\n     <\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Overview For more than 50 years, Costa Coffee has been serving millions of customers across the UK and beyond. Behind the scenes, their Treasury team plays a vital role in keeping cash reconciliation processes running seamlessly across 1,500+ stores nationwide. As a trusted Trintech customer for over 25 years, Costa Coffee has continuously evolved its financial operations in step with the company\u2019s growth and increasing complexity. Staying true to their company-wide vision of \u201cBetter before Bigger,\u201d they rely on Trintech to deliver the flexibility, scalability, and automation needed to support agility and long-term success. Why Cadency Match by Trintech Costa Coffee already had a long-standing relationship with Trintech, so when &hellip;<\/p>\n","protected":false},"featured_media":46827,"template":"","topic":[67,73,68],"product":[79,756,227],"class_list":["post-46825","case-study","type-case-study","status-publish","has-post-thumbnail","hentry","topic-increase-efficiency-effectiveness","topic-reduce-costs","topic-transaction-matching","product-cadency","product-ind-restaurants-food-services","product-reconciliation-match"],"acf":[],"lang":"en","translations":{"en":46825},"pll_sync_post":[],"_links":{"self":[{"href":"https:\/\/www.trintech.com\/wp-json\/wp\/v2\/case-study\/46825","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.trintech.com\/wp-json\/wp\/v2\/case-study"}],"about":[{"href":"https:\/\/www.trintech.com\/wp-json\/wp\/v2\/types\/case-study"}],"version-history":[{"count":2,"href":"https:\/\/www.trintech.com\/wp-json\/wp\/v2\/case-study\/46825\/revisions"}],"predecessor-version":[{"id":49736,"href":"https:\/\/www.trintech.com\/wp-json\/wp\/v2\/case-study\/46825\/revisions\/49736"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.trintech.com\/wp-json\/wp\/v2\/media\/46827"}],"wp:attachment":[{"href":"https:\/\/www.trintech.com\/wp-json\/wp\/v2\/media?parent=46825"}],"wp:term":[{"taxonomy":"topic","embeddable":true,"href":"https:\/\/www.trintech.com\/wp-json\/wp\/v2\/topic?post=46825"},{"taxonomy":"product","embeddable":true,"href":"https:\/\/www.trintech.com\/wp-json\/wp\/v2\/product?post=46825"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}