{"id":47438,"date":"2025-11-20T21:35:06","date_gmt":"2025-11-20T21:35:06","guid":{"rendered":"https:\/\/www.trintech.com\/?post_type=case-study&p=47438"},"modified":"2026-02-06T18:00:39","modified_gmt":"2026-02-06T18:00:39","slug":"wagamama-trg","status":"publish","type":"case-study","link":"https:\/\/www.trintech.com\/case-study\/wagamama-trg\/","title":{"rendered":"Serving Efficiency: Wagamama Automates Reconciliation and Reclaims 1-2 FTEs with Trintech"},"content":{"rendered":"
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Serving Efficiency: Wagamama Automates Reconciliation and Reclaims 1-2 FTEs with Trintech<\/h1>\n

Case Study<\/p>\n <\/div>\n

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Overview<\/h2>\n\n\n\n

For over three decades, Wagamama has been a staple of modern Asian-inspired dining, delighting guests across the UK and beyond. As part of The Restaurant Group (TRG)\u2014which also includes brands like BarBurrito, TRGC, and Brunning & Price\u2014Wagamama operates in a fast-paced, high-volume environment where accurate financial reconciliation is critical.<\/p>\n\n\n\n

When the company migrated its ERP from Navision to Microsoft Dynamics 365 F&O, they encountered significant operational challenges in transaction matching and reconciliation. Manual processes in Excel created inefficiencies and introduced unnecessary risks. Seeking a scalable, automated solution, Wagamama turned to Trintech to transform their financial close operations.<\/p>\n\n\n\n

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The Challenge: Manual, Error-Prone Processes After ERP Migration<\/h2>\n\n\n\n

Prior to implementing Trintech\u2019s solution, Wagamama\u2019s finance operations team relied heavily on Excel to manage transaction matching and reconciliation. When they transitioned from Navision to Microsoft Dynamics 365, they discovered that the ERP\u2019s built-in matching
functionality was too limited for their needs.<\/p>\n\n\n\n

As Nadine Brammer, Finance Operations Manager, explained, \u201cThere were too many restrictions within the ERP in terms of matching transactions with the detail we needed\u2014particularly at the site level. We were looking at very detailed transaction-by-transaction information,
and because of those restrictions, we had to go out and find another solution.\u201d<\/p>\n\n\n\n

The lack of automation not only slowed down month-end close but also left room for human error. The manual approach was cumbersome, time-consuming, and unsustainable as Wagamama\u2019s business continued to grow.<\/p>\n\n<\/div>\n <\/div>\n<\/div>\n\n

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Why Wagamama Chose Trintech<\/h2>\n\n\n
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Wagamama needed a solution capable of handling three-way matching\u2014reconciling data between their bank, payment service providers (PSPs), and sales systems. While Microsoft Dynamics 365 supported two-way matching, it couldn\u2019t reconcile data from all three sources simultaneously.<\/p>\n\n\n\n

\u201cThe absolute must-haves were the kind of three-way match between bank, PSP, and our sales or takings,\u201d said Brammer. \u201cThat was something Dynamics simply couldn\u2019t do.\u201d<\/p>\n\n\n\n

After evaluating multiple vendors, Wagamama selected Trintech\u2019s solution for its ability to automate complex reconciliation processes, integrate seamlessly with their existing ERP, and provide clear exception visibility.<\/p>\n\n\n\n

Implementation: A Journey from Complexity to Control<\/h2>\n\n\n
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While the implementation process wasn\u2019t without its challenges, collaboration between Wagamama and Trintech\u2019s team won out in the end. Brammer explained, \u201cHaving someone who understood the system differently made all the difference.\u201d<\/p>\n\n\n\n

Once the solution was up and running, the team quickly embraced the new way of working. After a few adjustments, the tangible benefits of automation won everyone over: \u201cOnce the team saw the benefits of Trintech\u2019s solution, they never looked back. The team really enjoys not having to do 10 steps to get where they need to be\u2014now it\u2019s just two.<\/p>\n\n\n\n

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We have so much more information in Trintech’s solution that we did in our old tools. The visibility we have now helps us identify and resolve discrepancies faster.”<\/p>\n <\/blockquote>\n\n

\n Nadine Brammer<\/span>\n \n Finance Operations Manager<\/span>\n <\/figcaption>\n\n <\/figure>\n <\/div>\n\n
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Results: Greater Accuracy, Efficiency, and Visibility<\/h2>\n\n\n\n

Since implementing Trintech\u2019s solution, Wagamama\u2019s finance team has achieved significant efficiency gains and cost savings.<\/p>\n\n\n\n