{"id":48155,"date":"2025-12-16T22:45:54","date_gmt":"2025-12-16T22:45:54","guid":{"rendered":"https:\/\/www.trintech.com\/?post_type=case-study&#038;p=48155"},"modified":"2026-02-04T01:49:21","modified_gmt":"2026-02-04T01:49:21","slug":"affordable-care-qa","status":"publish","type":"case-study","link":"https:\/\/www.trintech.com\/case-study\/affordable-care-qa\/","title":{"rendered":"A Conversation with Affordable Care: How Automation Streamlines 4+ Million Transactions and Drives a 90% Match Rate"},"content":{"rendered":"<div  class=\"resource-hero-block alignfull\" >\n\t<div class=\"maybe-wrapper\">\n        <div class=\"hero-top\">\n            <div class=\"hero-title\">\n                <h1>A Conversation with Affordable Care: How Automation Streamlines 4+ Million Transactions and Drives a 90% Match Rate<\/h1>\n                <p class=\"type\">Case Study<\/p>\n                            <\/div>\n            <div class=\"hero-share\">\n                <h2>Share<\/h2>\n                <div class=\"socials\">\n  <a class=\"email\" href=\"mailto:?subject=A+Conversation+with+Affordable+Care%3A+How+Automation+Streamlines+4%2B+Million+Transactions+and+Drives+a+90%25+Match+Rate&#038;body=https%3A%2F%2Fwww.trintech.com%2Fcase-study%2Faffordable-care-qa%2F\">\n    <span class=\"screen-reader-text\">Email<\/span><span class=\"icon icon-mail\"><\/span>\n  <\/a>\n  <a href=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.trintech.com%2Fcase-study%2Faffordable-care-qa%2F\" target=\"_blank\"><span class=\"screen-reader-text\">Twitter<\/span><span class=\"icon icon-x\"><\/span><\/a>\n  <a href=\"https:\/\/www.facebook.com\/sharer.php?u=https%3A%2F%2Fwww.trintech.com%2Fcase-study%2Faffordable-care-qa%2F\" target=\"_blank\"><span class=\"screen-reader-text\">Facebook<\/span><span class=\"icon icon-facebook\"><\/span><\/a>\n  <a href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fwww.trintech.com%2Fcase-study%2Faffordable-care-qa%2F\" target=\"_blank\"><span class=\"screen-reader-text\">Linkedin<\/span><span class=\"icon icon-linkedin\"><\/span><\/a>\n<\/div>            <\/div>\n        <\/div>\n\n        \n\t<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<div class=\"embed-wrapper\"><iframe loading=\"lazy\" title=\"Affordable Care Cuts Month-End Reconciliation Time by 78% with Trintech\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/vbd-dTNSZBc?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/div>\n<\/div><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<p><em>Trintech sat down with Monique McDonald, Senior Manager of Internal Controls at Affordable Care, to discuss how her team transformed a massive, manual reconciliation process into an automated, scalable operation\u2014and the measurable impact that followed.<\/em><\/p>\n<\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-left has-blue-color has-text-color has-link-color wp-elements-27af33c775d146f08eec37213bea0dd0\">Before Trintech: Managing High Volume with Highly Manual Processes<\/h2>\n\n\n\n<p><strong>Q:<\/strong> <strong>Monique, could you start by introducing yourself and sharing the challenges that led Affordable Care to look for a solution?<\/strong><\/p>\n\n\n\n<p><strong>A:<\/strong> My name is Monique McDonald, and I\u2019m the Senior Manager of Internal Controls at Affordable Care\u2014the largest dental service organization specializing exclusively in tooth replacement, operating since 1975.<\/p>\n\n\n\n<p>Our journey with Trintech is a bit unique. We first looked into implementing an automation solution more than five years ago, but at the time our general ledger structure wasn\u2019t adequately organized, so we moved away from it briefly. Very quickly, however, we realized that Trintech <em>was<\/em> exactly what we needed. After transitioning to a single GL structure and reconfiguring the system, we were finally able to unlock the full benefits.<\/p>\n\n\n\n<p>The challenge was significant: we reconcile <strong>over 600 bank accounts every month<\/strong>, and our legacy tools simply couldn\u2019t support that volume.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-left has-blue-color has-text-color has-link-color wp-elements-18e2667f63b90488016e14c89ebfdb38\">Choosing a Solution Built for Scale<\/h2>\n\n\n\n<p><strong>Q: When you evaluated the market, what criteria mattered most and why did Trintech emerge as the best fit for your high-volume reconciliation challenges?<\/strong><\/p>\n\n\n\n<p><strong>A:<\/strong> We needed something easy to use, scalable, and powerful enough to manage our high volume. Trintech kept coming up during our research\u2014Google, YouTube, their website. I remember reading, <em>\u201ctoo much volume, too much time, too many manual processes\u201d<\/em> and thinking, <em>\u201cThat\u2019s us. Exactly us.\u201d<\/em><\/p>\n\n\n\n<p>The solution was clearly designed for organizations like ours that live in high-volume reconciliation.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Real ROI: Lower Costs, Faster Close, and Better Collaboration<\/h2>\n\n\n\n<p><strong>Q: What measurable ROI have you seen since implementing Trintech?<\/strong><\/p>\n\n\n\n<p><strong>A:<\/strong> There are three major areas in which we&#8217;ve seen ROI.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>ROI #1: Immediate Cost Savings<\/strong><\/li>\n<\/ul>\n\n\n\n<p>First, the solution itself was an<strong> immediate cost savings<\/strong> compared to what we were previously using.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>ROI #2: Month-End Work Cut From 36 Hours to Less Than One Business Day<\/strong><\/li>\n<\/ul>\n\n\n\n<p>Second, certain general ledger tasks tied to bank activity used to take <strong>over 36 hours each month<\/strong>. With Trintech, those tasks now take <strong>less than one business day<\/strong> &#8211; a dramatic reduction.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>ROI #3: Smarter, Faster Collaboration Across Departments<\/strong><\/li>\n<\/ul>\n\n\n\n<p>Third, Trintech has enabled other departments &#8211; like Treasury &#8211; to make smarter operational decisions.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-left has-blue-color has-text-color has-link-color wp-elements-b86712ac221517f6d0861c425674af38\">Daily Impact: Stronger Communication, Fewer Surprises, More Control<\/h2>\n\n\n\n<p><strong>Q: How has Trintech changed your day-to-day operations?<\/strong><\/p>\n\n\n\n<p><strong>A:<\/strong> The Research tool is a game-changer. With over 400 practices, communication can get complicated. If a deposit is missing, we flag it, trigger automated notifications, and it lands at the top of their inbox the next morning. Nothing slips through the cracks.<\/p>\n\n\n\n<p>With bank data feeding directly into Trintech, we now have genuine real-time transparency. If something hits an account that shouldn\u2019t be there, we can address it immediately\u2014not after the fact.<\/p>\n\n\n\n<p>Trintech has also helped us identify control gaps and process improvements we couldn\u2019t see before.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-left has-blue-color has-text-color has-link-color wp-elements-0bd7ec6091d7b871669246b7f5cf9bf3\">High-Volume Matching at Scale: 4 Million+ Transactions and 90% Match Rate<\/h2>\n\n\n\n<p><strong>Q: How much activity is flowing through your Trintech environment today?<\/strong><\/p>\n\n\n\n<p><strong>A:<\/strong> We\u2019ve processed over 4 million transactions so far and are seeing a 90% match rate, with more optimization coming over the next 6\u201312 months.<\/p>\n\n\n\n<p>The best way to describe it?<\/p>\n\n\n\n<p><strong>\u201cTrintech blows away the hay and leaves you with the needles.\u201d<\/strong><br>&nbsp;Instead of digging through noise, we focus only on what truly needs attention\u2014and that\u2019s where the biggest time savings live.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-left has-blue-color has-text-color has-link-color wp-elements-757b41a4b59c1b6a62a734a3bcfa5b24\">True Partnership: &#8220;Trintech Has Been Our Biggest Cheerleader&#8221;<\/h2>\n\n\n\n<p><strong>Q: What has your relationship with the Trintech team been like?<\/strong><\/p>\n\n\n\n<p><strong>A:<\/strong> Collaborative and encouraging. We know the people behind the support responses. And our account manager has genuinely been our biggest cheerleader\u2014helping us explore new capabilities and continuously improve. It never felt like a one-time implementation; it feels like a partnership.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-left has-blue-color has-text-color has-link-color wp-elements-a75b59d42bd5427b9f182be795716337\">Transformation Outcomes: Better Controls, Better Data, Better Decisions<\/h2>\n\n\n\n<p><strong>Q: How has your financial transformation evolved since partnering with Trintech?<\/strong><\/p>\n\n\n\n<p><strong>A:<\/strong> Transparency into bank activity has been the biggest change. With automated data pulls and structured views, we can clearly see:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Which transactions belong where<\/li>\n\n\n\n<li>What\u2019s unusual<\/li>\n\n\n\n<li>Where additional controls may be needed<\/li>\n\n\n\n<li>Where data gaps exist<\/li>\n<\/ul>\n\n\n\n<p>Trintech shines a light on all of that, helping us move from reactive to proactive financial management.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-left has-blue-color has-text-color has-link-color wp-elements-a410bbe9de144acc32c1e59a367654da\">Advice for Organizations Beginning Their Automation Journey<\/h2>\n\n\n\n<p><strong>Q: Many companies are still stuck in Excel. What advice would you offer them?<\/strong><\/p>\n\n\n\n<p><strong>A:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Tip #1: Be realistic about where you are today.<\/strong><\/li>\n<\/ul>\n\n\n\n<p>Detach from \u201cthe way things have always been done.\u201d Visualize your ideal future state\u2014procedurally and operationally\u2014then find the solution that supports that vision.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Tip #2: Understand your data.<\/strong><\/li>\n<\/ul>\n\n\n\n<p>Know what you need, where it lives, and what it should look like when it flows into your solution.<\/p>\n\n\n\n<p>If you get those two things right, your implementation will be much smoother than you expect.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-left has-blue-color has-text-color has-link-color wp-elements-4146fc4f0dd1b8838ace12f70b8c5bc7\">Work-Life Balance Restored<\/h2>\n\n\n\n<p><strong>Q: Trintech\u2019s purpose is to give people time back. Has that held true for your team?<\/strong><\/p>\n\n\n\n<p><strong>A:<\/strong> Year-end cash reconciliation used to mean long hours and overtime\u2014especially around the holidays. Our team is dedicated, but they also deserve time with their families.<\/p>\n\n\n\n<p>Now, we\u2019re looking forward to December 31st <em>not<\/em> being a stressful, overtime-filled day. People can take time off, relax, and enjoy the season. And for me personally? I was finally able to plan a fall vacation.<\/p>\n\n\n\n<p>It\u2019s given us peace of mind, better work-life balance, and time back both professionally and personally.<\/p>\n\n\n<div  class=\"banner-block alignfull is-style-small  \">\n     <div class=\"maybe-wrapper\">\n          <div class=\"main-banner has-violet-background-color\">\n               <div>\n                                        <h2>See Trintech in Action<\/h2>\n                                        <p>Seeing is Believing, Discover why Trintech is the real leader in financial close automation.<\/p>\n               <\/div>\n                              <a href=\"https:\/\/www.trintech.com\/book-a-demo\/\" target=\"_blank\" class=\"cta\">Book a Demo<\/a>\n                         <\/div>\n               <\/div>\n<\/div>\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Trintech sat down with Monique McDonald, Senior Manager of Internal Controls at Affordable Care, to discuss how her team transformed a massive, manual reconciliation process into an automated, scalable operation\u2014and the measurable impact that followed. Before Trintech: Managing High Volume with Highly Manual Processes Q: Monique, could you start by introducing yourself and sharing the challenges that led Affordable Care to look for a solution? A: My name is Monique McDonald, and I\u2019m the Senior Manager of Internal Controls at Affordable Care\u2014the largest dental service organization specializing exclusively in tooth replacement, operating since 1975. Our journey with Trintech is a bit unique. We first looked into implementing an automation solution &hellip;<\/p>\n","protected":false},"featured_media":48267,"template":"","topic":[69,70,71,67,73,68],"product":[83,215,216,235,84],"class_list":["post-48155","case-study","type-case-study","status-publish","has-post-thumbnail","hentry","topic-account-reconciliation","topic-financial-reporting","topic-improve-visibility","topic-increase-efficiency-effectiveness","topic-reduce-costs","topic-transaction-matching","product-dataflow","product-microsoft","product-netsuite","product-healthcare","product-reconnet"],"acf":[],"lang":"en","translations":{"en":48155},"pll_sync_post":[],"_links":{"self":[{"href":"https:\/\/www.trintech.com\/wp-json\/wp\/v2\/case-study\/48155","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.trintech.com\/wp-json\/wp\/v2\/case-study"}],"about":[{"href":"https:\/\/www.trintech.com\/wp-json\/wp\/v2\/types\/case-study"}],"version-history":[{"count":0,"href":"https:\/\/www.trintech.com\/wp-json\/wp\/v2\/case-study\/48155\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.trintech.com\/wp-json\/wp\/v2\/media\/48267"}],"wp:attachment":[{"href":"https:\/\/www.trintech.com\/wp-json\/wp\/v2\/media?parent=48155"}],"wp:term":[{"taxonomy":"topic","embeddable":true,"href":"https:\/\/www.trintech.com\/wp-json\/wp\/v2\/topic?post=48155"},{"taxonomy":"product","embeddable":true,"href":"https:\/\/www.trintech.com\/wp-json\/wp\/v2\/product?post=48155"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}