{"id":48197,"date":"2025-12-17T15:54:30","date_gmt":"2025-12-17T15:54:30","guid":{"rendered":"https:\/\/www.trintech.com\/?post_type=case-study&#038;p=48197"},"modified":"2026-02-03T18:11:59","modified_gmt":"2026-02-03T18:11:59","slug":"autonation-qa","status":"publish","type":"case-study","link":"https:\/\/www.trintech.com\/case-study\/autonation-qa\/","title":{"rendered":"A Conversation with AutoNation: Achieving Near-100% Auto-Match Rates Across 325 Dealerships with Trintech"},"content":{"rendered":"<div  class=\"resource-hero-block alignfull\" >\n\t<div class=\"maybe-wrapper\">\n        <div class=\"hero-top\">\n            <div class=\"hero-title\">\n                <h1>A Conversation with AutoNation: Achieving Near-100% Auto-Match Rates Across 325 Dealerships with Trintech<\/h1>\n                <p class=\"type\">Case Study<\/p>\n                            <\/div>\n            <div class=\"hero-share\">\n                <h2>Share<\/h2>\n                <div class=\"socials\">\n  <a class=\"email\" href=\"mailto:?subject=A+Conversation+with+AutoNation%3A+Achieving+Near-100%25+Auto-Match+Rates+Across+325+Dealerships+with+Trintech&#038;body=https%3A%2F%2Fwww.trintech.com%2Fcase-study%2Fautonation-qa%2F\">\n    <span class=\"screen-reader-text\">Email<\/span><span class=\"icon icon-mail\"><\/span>\n  <\/a>\n  <a href=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.trintech.com%2Fcase-study%2Fautonation-qa%2F\" target=\"_blank\"><span class=\"screen-reader-text\">Twitter<\/span><span class=\"icon icon-x\"><\/span><\/a>\n  <a href=\"https:\/\/www.facebook.com\/sharer.php?u=https%3A%2F%2Fwww.trintech.com%2Fcase-study%2Fautonation-qa%2F\" target=\"_blank\"><span class=\"screen-reader-text\">Facebook<\/span><span class=\"icon icon-facebook\"><\/span><\/a>\n  <a href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fwww.trintech.com%2Fcase-study%2Fautonation-qa%2F\" target=\"_blank\"><span class=\"screen-reader-text\">Linkedin<\/span><span class=\"icon icon-linkedin\"><\/span><\/a>\n<\/div>            <\/div>\n        <\/div>\n\n        \n\t<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<div class=\"embed-wrapper\"><iframe loading=\"lazy\" title=\"AutoNation: Achieving Near-100% Auto-Match Rates Across 325 Dealerships with Trintech\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/5Qxk2HiF2DE?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/div>\n<\/div><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<p><em>We sat down with Michele Hutchinson, SOX Manager at AutoNation, to explore how the nation\u2019s largest automotive retailer modernized cash management, simplified reporting, and kept operations running flawlessly\u2014even during a nationwide industry outage\u2014using Trintech\u2019s platform.<\/em><\/p>\n<\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-left has-blue-color has-text-color has-link-color wp-elements-2b325b22d9096c3f4691325ecf868ea3\">Before Trintech: <strong>Slow Close Cycles, Manual Work, and Reporting Gaps<\/strong><\/h2>\n\n\n\n<p><strong>Q:<\/strong> <strong><strong>Michele, could you introduce yourself and describe the challenges AutoNation was facing before moving to Trintech?<\/strong><\/strong><\/p>\n\n\n\n<p><strong>A:<\/strong> I\u2019m Michele Hutchinson, SOX Manager at AutoNation. We support 325 dealerships plus collision centers and auction operations, and before Trintech we were using BlackLine. But we struggled with slow month-end cycles, clunky reporting, and a daily bank-to-book process that was overly manual for the banking team.<\/p>\n\n\n\n<p>As AutoNation continued to grow through dealership acquisitions, it became clear: we needed a faster, more scalable, more intuitive platform.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-left has-blue-color has-text-color has-link-color wp-elements-bf8808a4f3da733e84794fde0389de0c\"><strong>Why Trintech: Proven Performance &amp; Immediate Confidence<\/strong><\/h2>\n\n\n\n<p><strong>Q: <strong>What made you confident that switching from BlackLine to Trintech was the right move?<\/strong><\/strong><\/p>\n\n\n\n<p><strong>A:<\/strong> My supervisor had implemented Trintech at a previous Goldman Sachs\u2013owned company, so we knew exactly what the platform was capable of. Once we reviewed the proposal, the decision was easy\u2014Trintech delivered the automation, reporting flexibility, and ease of use we were missing.<\/p>\n\n\n\n<p><strong>Key goals for the transition included:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Simplifying the month-end process<\/li>\n\n\n\n<li>Creating more user-friendly reporting<\/li>\n\n\n\n<li>Improving the daily bank-to-book workflow<\/li>\n\n\n\n<li>Supporting AutoNation\u2019s ongoing growth and dealership acquisitions<\/li>\n<\/ul>\n\n\n\n<p>Trintech checked all the boxes.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-left has-blue-color has-text-color has-link-color wp-elements-eb080c076916ce01de83954929482ba7\"><strong>Implementation: Deep User Involvement Drives Adoption<\/strong><\/h2>\n\n\n\n<p><strong>Q: <strong>What stood out about the implementation process?<\/strong><\/strong><\/p>\n\n\n\n<p><strong>A:<\/strong> Our banking department includes people who have been with AutoNation for <strong>14 to 25 years<\/strong>, and their expertise was critical. Unlike our experience with BlackLine, Trintech brought our team into every stage of the design.<\/p>\n\n\n\n<p>Our users were able to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Tell Trintech exactly what they needed<\/li>\n\n\n\n<li>Shape reporting requirements<\/li>\n\n\n\n<li>Influence the configuration<\/li>\n\n\n\n<li>Participate directly in user training<\/li>\n<\/ul>\n\n\n\n<p>Because they helped build it, they embraced it. Adoption wasn\u2019t forced\u2014it was natural.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-left has-blue-color has-text-color has-link-color wp-elements-ff704c91a197bdc584e8a7bd1380e20e\"><strong>Top Transformation Highlights: Faster Close, Near-Perfect Auto-Reconciliation &amp; Crisis-Proof Continuity<\/strong><\/h2>\n\n\n\n<p><strong>1. A Much Faster Month-End Close<\/strong>: Processes that once dragged are now streamlined and predictable.<\/p>\n\n\n\n<p><strong>2. Near-100% Auto-Reconciliation<\/strong>: Today, AutoNation\u2019s matching rates are almost fully automated\u2014dramatically reducing manual work and loss exposure.<\/p>\n\n\n\n<p><strong>3. Better Visibility &amp; Research Capabilities<\/strong>: Teams now identify variances quickly, track activity cleanly, and minimize cash loss across dealerships.<\/p>\n\n\n\n<p><strong>4. Zero Downtime During a Nationwide Dealership Hack<\/strong><\/p>\n\n\n\n<p>One of the strongest proof points came during a major industry cyberattack that shut down <strong>15,000 dealerships for 3.5 weeks<\/strong>.<\/p>\n\n\n\n<p>AutoNation\u2019s accounting system was offline\u2014but Trintech wasn\u2019t.<\/p>\n\n\n\n<p>Trintech enabled us to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Generate new reports on the fly<\/li>\n\n\n\n<li>Keep the cash department booking all activity<\/li>\n\n\n\n<li>Maintain full visibility during the outage<\/li>\n<\/ul>\n\n\n\n<p>When the system came back online, we simply uploaded each day\u2019s activity\u2014no backlog, no scrambling.<\/p>\n\n\n\n<p>Without Trintech, we would have been forced into fully manual processing for nearly a month.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-left has-blue-color has-text-color has-link-color wp-elements-f1f02aba33b25076bc45ca34ee288e3c\"><strong>Integrations &amp; Future Vision: Trintech + Workday<\/strong><\/h2>\n\n\n\n<p><strong>Q: <strong>How does Workday fit into your future-state vision?<\/strong><\/strong><\/p>\n\n\n\n<p><strong>A:<\/strong> We implemented Workday for HR and payroll last year. Seeing Workday and Trintech together at the conference opened our eyes to what an integrated future could look like\u2014especially as we evaluate new ERP platforms.<\/p>\n\n\n\n<p>This creates opportunities for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A tighter, more scalable ecosystem as AutoNation continues to expand<\/li>\n\n\n\n<li>Even more robust reporting<\/li>\n\n\n\n<li>Better automation across payroll and accounting<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-left has-blue-color has-text-color has-link-color wp-elements-f92a063d7a345c66cf91628c591d1807\"><strong>Partnership &amp; Support: \u201cWith Trintech, You Become Family.\u201d<\/strong><\/h2>\n\n\n\n<p><strong>Q: <strong>How would you describe your relationship with Trintech?<\/strong><\/strong><\/p>\n\n\n\n<p><strong>A:<\/strong> Once you join Trintech, you\u2019re part of a family\u2014and you stay part of that family. The annual user conference, Trintech Connect, is invaluable. No matter how long you\u2019ve been an admin or user, you always learn something new.<\/p>\n\n\n\n<p>Trintech has long-term employees, deep expertise, and an approach that makes it easy to call, ask questions, and get support.<\/p>\n\n\n\n<p>We also love learning how other large organizations use Trintech\u2014it helps us grow and improve continually.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-left has-blue-color has-text-color has-link-color wp-elements-10c8ec560ef94a4f1f112ada78ebe99d\"><strong>Continuous Improvement: Expanded Use, Broader Reporting &amp; New AI Capabilities<\/strong><\/h2>\n\n\n\n<p><strong>Q: <strong>What\u2019s next for AutoNation\u2019s journey with Trintech?<\/strong><\/strong><\/p>\n\n\n\n<p><strong>A:<\/strong> Every conference inspires new ideas. We\u2019re adding more Trintech users, expanding reporting for HR and Payroll, and pulling additional datasets into the platform.<\/p>\n\n\n\n<p>We also leverage AI heavily across AutoNation\u2014document retrieval, dealership uploads, and eliminating manual steps\u2014so Trintech\u2019s upcoming AI enhancements will take us even further.<\/p>\n\n\n\n<p>Our internal metrics are rising fast as automation expands, and Trintech\u2019s AI roadmap aligns perfectly with where we\u2019re heading.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-left has-blue-color has-text-color has-link-color wp-elements-af32205d2b45965af1f31bb14f5d7ace\"><strong>Advice for Other Organizations: \u201cYou Don\u2019t Just Want Trintech\u2014You Need It.\u201d<\/strong><\/h2>\n\n\n\n<p><strong>Q: <strong>What would you tell companies still relying on outdated tools or manual reconciliation?<\/strong><\/strong><\/p>\n\n\n\n<p><strong>A:<\/strong> I tell everyone: <strong>you don\u2019t just want Trintech\u2014you need Trintech.<\/strong><\/p>\n\n\n\n<p>If you want a platform that:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Loads data easily<\/li>\n\n\n\n<li>Reduces loss<\/li>\n\n\n\n<li>Tracks everything cleanly<\/li>\n\n\n\n<li>Supports continued growth<\/li>\n\n\n\n<li>Keeps your business running\u2014even during crisis<\/li>\n<\/ul>\n\n\n\n<p>Then the answer is obvious.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-left has-blue-color has-text-color has-link-color wp-elements-819667474f2a1bc20737631b81ca5ee7\"><strong>Trintech Connect Conference: A Community That Shares, Teaches &amp; Supports<\/strong><\/h2>\n\n\n\n<p><strong>Q: <strong>What\u2019s your favorite part of the annual Trintech Connect Conference?<\/strong><\/strong><\/p>\n\n\n\n<p><strong>A:<\/strong> The community. The ability to network, learn, and ask questions year-round through the conference app. The insights from other customers. The direct access to vendors and Trintech experts.<\/p>\n\n\n\n<p>Even longtime users discover capabilities they didn\u2019t know existed. The conference is where you realize just how much is possible.<\/p>\n\n\n<div  class=\"banner-block alignfull is-style-small  \">\n     <div class=\"maybe-wrapper\">\n          <div class=\"main-banner has-violet-background-color\">\n               <div>\n                                        <h2>See Trintech in Action<\/h2>\n                                        <p>Seeing is Believing, Discover why Trintech is the real leader in financial close automation.<\/p>\n               <\/div>\n                              <a href=\"https:\/\/www.trintech.com\/book-a-demo\/\" target=\"_blank\" class=\"cta\">Book a Demo<\/a>\n                         <\/div>\n               <\/div>\n<\/div>\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>We sat down with Michele Hutchinson, SOX Manager at AutoNation, to explore how the nation\u2019s largest automotive retailer modernized cash management, simplified reporting, and kept operations running flawlessly\u2014even during a nationwide industry outage\u2014using Trintech\u2019s platform. Before Trintech: Slow Close Cycles, Manual Work, and Reporting Gaps Q: Michele, could you introduce yourself and describe the challenges AutoNation was facing before moving to Trintech? A: I\u2019m Michele Hutchinson, SOX Manager at AutoNation. We support 325 dealerships plus collision centers and auction operations, and before Trintech we were using BlackLine. But we struggled with slow month-end cycles, clunky reporting, and a daily bank-to-book process that was overly manual for the banking team. As &hellip;<\/p>\n","protected":false},"featured_media":48261,"template":"","topic":[69,737,70,71,67,68],"product":[213,736,240,84],"class_list":["post-48197","case-study","type-case-study","status-publish","has-post-thumbnail","hentry","topic-account-reconciliation","topic-artificial-intelligence","topic-financial-reporting","topic-improve-visibility","topic-increase-efficiency-effectiveness","topic-transaction-matching","product-oracle","product-erp-workday","product-retail","product-reconnet"],"acf":[],"lang":"en","translations":{"en":48197},"pll_sync_post":[],"_links":{"self":[{"href":"https:\/\/www.trintech.com\/wp-json\/wp\/v2\/case-study\/48197","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.trintech.com\/wp-json\/wp\/v2\/case-study"}],"about":[{"href":"https:\/\/www.trintech.com\/wp-json\/wp\/v2\/types\/case-study"}],"version-history":[{"count":0,"href":"https:\/\/www.trintech.com\/wp-json\/wp\/v2\/case-study\/48197\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.trintech.com\/wp-json\/wp\/v2\/media\/48261"}],"wp:attachment":[{"href":"https:\/\/www.trintech.com\/wp-json\/wp\/v2\/media?parent=48197"}],"wp:term":[{"taxonomy":"topic","embeddable":true,"href":"https:\/\/www.trintech.com\/wp-json\/wp\/v2\/topic?post=48197"},{"taxonomy":"product","embeddable":true,"href":"https:\/\/www.trintech.com\/wp-json\/wp\/v2\/product?post=48197"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}