{"id":48627,"date":"2026-01-06T20:38:15","date_gmt":"2026-01-06T20:38:15","guid":{"rendered":"https:\/\/www.trintech.com\/?post_type=case-study&#038;p=48627"},"modified":"2026-01-06T20:38:17","modified_gmt":"2026-01-06T20:38:17","slug":"first-horizon-bank-qa","status":"publish","type":"case-study","link":"https:\/\/www.trintech.com\/case-study\/first-horizon-bank-qa\/","title":{"rendered":"A Conversation with First Horizon Bank: Automating Daily Reconciliations to Free Up Staff Time and Shorten Exception Resolution Cycles"},"content":{"rendered":"<div  class=\"resource-hero-block alignfull\" >\n\t<div class=\"maybe-wrapper\">\n        <div class=\"hero-top\">\n            <div class=\"hero-title\">\n                <h1>A Conversation with First Horizon Bank: Automating Daily Reconciliations to Free Up Staff Time and Shorten Exception Resolution Cycles<\/h1>\n                <p class=\"type\">Case Study<\/p>\n                            <\/div>\n            <div class=\"hero-share\">\n                <h2>Share<\/h2>\n                <div class=\"socials\">\n  <a class=\"email\" href=\"mailto:?subject=A+Conversation+with+First+Horizon+Bank%3A+Automating+Daily+Reconciliations+to+Free+Up+Staff+Time+and+Shorten+Exception+Resolution+Cycles&#038;body=https%3A%2F%2Fwww.trintech.com%2Fcase-study%2Ffirst-horizon-bank-qa%2F\">\n    <span class=\"screen-reader-text\">Email<\/span><span class=\"icon icon-mail\"><\/span>\n  <\/a>\n  <a href=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.trintech.com%2Fcase-study%2Ffirst-horizon-bank-qa%2F\" target=\"_blank\"><span class=\"screen-reader-text\">Twitter<\/span><span class=\"icon icon-x\"><\/span><\/a>\n  <a href=\"https:\/\/www.facebook.com\/sharer.php?u=https%3A%2F%2Fwww.trintech.com%2Fcase-study%2Ffirst-horizon-bank-qa%2F\" target=\"_blank\"><span class=\"screen-reader-text\">Facebook<\/span><span class=\"icon icon-facebook\"><\/span><\/a>\n  <a href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fwww.trintech.com%2Fcase-study%2Ffirst-horizon-bank-qa%2F\" target=\"_blank\"><span class=\"screen-reader-text\">Linkedin<\/span><span class=\"icon icon-linkedin\"><\/span><\/a>\n<\/div>            <\/div>\n        <\/div>\n\n        \n\t<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<div class=\"embed-wrapper\"><iframe loading=\"lazy\" title=\"First Horizon Bank Automates Reconciliations, Freeing Staff Time and Speeding Exception Resolution\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/QL2m4JRXRWc?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/div>\n<\/div><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<p><em><em><em><em>We caught up with Tom Peacock, Operations Reconciliation Manager at First Horizon Bank, to find out how automation helped his team eliminate manual reconciliations and accelerate the resolution of exceptions.<\/em><\/em><\/em><\/em><\/p>\n<\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-left has-blue-color has-text-color has-link-color wp-elements-224489ce0941d21724f2225e25ed53d5\">Before Trintech: <strong>Spreadsheet-Driven, Labor-Intensive Reconciliations<\/strong><\/h2>\n\n\n\n<p><strong>Q: Tom, can you introduce yourself and describe the challenges First Horizon Bank was facing before Trintech?<\/strong><\/p>\n\n\n\n<p><strong>A:<\/strong> I\u2019m Tom Peacock, Operations Reconciliation Manager at First Horizon Bank in Memphis, Tennessee.<\/p>\n\n\n\n<p>Before Trintech, our reconciliation process was extremely <strong>manual<\/strong>. We relied heavily on spreadsheets\u2014downloading data, manipulating it, building formulas, sorting, filtering, and only <em>then<\/em> getting to the actual reconciliation work we needed to perform. It was very labor-intensive just to reach a starting point. Accuracy was also a concern\u2014manual keying in spreadsheets is notoriously error-prone.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-left has-blue-color has-text-color has-link-color wp-elements-79ee343e6d7e572fa0e5c2c0deb82936\"><strong><strong>Why Trintech: Automation, Accuracy, and Audit-Ready Controls<\/strong><\/strong><\/h2>\n\n\n\n<p><strong>Q: What were you looking for in a solution, and why did Trintech stand out?<\/strong><\/p>\n\n\n\n<p><strong>A:<\/strong> We knew we needed something highly <strong>automated<\/strong>, with a strong <strong>audit trail<\/strong>, and the flexibility to support many different data sources. Configurability was critical for us. Trintech really stood out because it checked all of those boxes\u2014it gave us the automation, accuracy, and flexibility we were looking for.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Implementation Experience: Fast, Collaborative, and Effective<\/strong><\/h2>\n\n\n\n<p><strong>Q: How did the implementation process go?<\/strong><\/p>\n\n\n\n<p><strong>A:<\/strong> The implementation process was excellent. Our financial services consultant was fantastic\u2014he walked us through how to set up the reconciliation elements, helped us understand the theory behind how everything flows, and supported us as we built out the initial configuration.<\/p>\n\n\n\n<p>Even after we were live, he was still available to answer questions and help us move forward. This implementation happened during COVID, which meant <strong>much of it was done remotely<\/strong>. While that presented its own challenges, the process was still smooth and effective. We gained a strong understanding of how the system works and were able to move forward very quickly.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-left has-blue-color has-text-color has-link-color wp-elements-e31cdd4312a91de95f5e214877a194f7\"><strong><strong>Measurable ROI: Time Savings and Faster Issue Resolution<\/strong><\/strong><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Reconciliations Ready at the Start of the Day<\/h3>\n\n\n\n<p><strong>Q: How has Trintech changed your team\u2019s day-to-day operations?<\/strong><\/p>\n\n\n\n<p><strong>A:<\/strong> Since implementing Trintech, our team\u2019s daily routine has completely changed. When they come in each morning, the reconciliations are already <strong>ready to go<\/strong>.<\/p>\n\n\n\n<p>They no longer spend hours downloading files or manipulating data in spreadsheets. That time savings is significant.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Earlier Exception Handling = Faster Resolution<\/strong><\/h3>\n\n\n\n<p>Because reconciliations are prepared automatically, exceptions can be sent to our partners <strong>earlier in the day<\/strong>, allowing research to start sooner and issues to be resolved more quickly.<\/p>\n\n\n\n<p>This acceleration across the workflow has been one of the biggest benefits for our team.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-left has-blue-color has-text-color has-link-color wp-elements-2a06d090db94d983a363a3370d263850\"><strong><strong>Audit Efficiency: Enabling Self-Service Access<\/strong><\/strong><\/h2>\n\n\n\n<p><strong>Q: How has Trintech improved your audit processes?<\/strong><\/p>\n\n\n\n<p><strong>A:<\/strong> One major benefit is that we allow our audit partners <strong>direct access<\/strong> to the system.<\/p>\n\n\n\n<p>They can self-serve instead of relying on us to download reports, convert them to PDFs, and email them over. That has eliminated a huge amount of administrative effort for our team.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-left has-blue-color has-text-color has-link-color wp-elements-c0637f4a60a903e19502581c5f7c3277\">Ongoing Support and Partnership<\/h2>\n\n\n\n<p><strong>Q: How would you describe your experience with Trintech support?<\/strong><\/p>\n\n\n\n<p><strong>A:<\/strong> Trintech\u2019s support is fantastic\u2014very responsive, extremely knowledgeable, and issues get resolved quickly. They don\u2019t just fix problems; they help move you forward on your financial transformation journey.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-left has-blue-color has-text-color has-link-color wp-elements-8fe899365646adf351b4ceb6152236e8\"><\/h2>\n\n\n<div  class=\"banner-block alignfull is-style-small  \">\n     <div class=\"maybe-wrapper\">\n          <div class=\"main-banner has-violet-background-color\">\n               <div>\n                                        <h2>See Trintech in Action<\/h2>\n                                        <p>Seeing is Believing, Discover why Trintech is the real leader in financial close automation.<\/p>\n               <\/div>\n                              <a href=\"https:\/\/www.trintech.com\/book-a-demo\/\" target=\"_blank\" class=\"cta\">Book a Demo<\/a>\n                         <\/div>\n               <\/div>\n<\/div>\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>We caught up with Tom Peacock, Operations Reconciliation Manager at First Horizon Bank, to find out how automation helped his team eliminate manual reconciliations and accelerate the resolution of exceptions. Before Trintech: Spreadsheet-Driven, Labor-Intensive Reconciliations Q: Tom, can you introduce yourself and describe the challenges First Horizon Bank was facing before Trintech? A: I\u2019m Tom Peacock, Operations Reconciliation Manager at First Horizon Bank in Memphis, Tennessee. Before Trintech, our reconciliation process was extremely manual. We relied heavily on spreadsheets\u2014downloading data, manipulating it, building formulas, sorting, filtering, and only then getting to the actual reconciliation work we needed to perform. It was very labor-intensive just to reach a starting point. Accuracy &hellip;<\/p>\n","protected":false},"featured_media":48633,"template":"","topic":[69,71,67,73,74,68],"product":[213,662,238,841],"class_list":["post-48627","case-study","type-case-study","status-publish","has-post-thumbnail","hentry","topic-account-reconciliation","topic-improve-visibility","topic-increase-efficiency-effectiveness","topic-reduce-costs","topic-risk-management","topic-transaction-matching","product-oracle","product-frontier","product-banking","product-ind-financial-services"],"acf":[],"lang":"en","translations":{"en":48627},"pll_sync_post":[],"_links":{"self":[{"href":"https:\/\/www.trintech.com\/wp-json\/wp\/v2\/case-study\/48627","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.trintech.com\/wp-json\/wp\/v2\/case-study"}],"about":[{"href":"https:\/\/www.trintech.com\/wp-json\/wp\/v2\/types\/case-study"}],"version-history":[{"count":3,"href":"https:\/\/www.trintech.com\/wp-json\/wp\/v2\/case-study\/48627\/revisions"}],"predecessor-version":[{"id":50089,"href":"https:\/\/www.trintech.com\/wp-json\/wp\/v2\/case-study\/48627\/revisions\/50089"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.trintech.com\/wp-json\/wp\/v2\/media\/48633"}],"wp:attachment":[{"href":"https:\/\/www.trintech.com\/wp-json\/wp\/v2\/media?parent=48627"}],"wp:term":[{"taxonomy":"topic","embeddable":true,"href":"https:\/\/www.trintech.com\/wp-json\/wp\/v2\/topic?post=48627"},{"taxonomy":"product","embeddable":true,"href":"https:\/\/www.trintech.com\/wp-json\/wp\/v2\/product?post=48627"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}